IT Services and Digital Solutions for the UTM Community
DTIC provides essential services for students, academic staff, and administrative personnel: access to the institutional account and Microsoft 365, IT support, network infrastructure, educational platforms, security, and other digital services necessary for university activities.
What You Can Find on This Page
Institutional Account & Microsoft 365
Digital access starts with the UTM institutional account. Through it, email, Microsoft 365 applications, and other services necessary for university activities are available.
Account Creation, Activation, and Management
DTIC manages institutional accounts for students, academic staff, and administrative personnel, providing support for activation, access, and use. The institutional account enables authentication in UTM digital services and the use of the Microsoft 365 ecosystem.
- creation and activation of the institutional account
- access to institutional email
- use of Microsoft 365 applications
- assistance with authentication and account recovery
IT Support
We provide assistance for users who encounter difficulties related to access, applications, equipment, connectivity, or other digital services.
Assistance for Common Technical Issues
The IT support service is intended for the rapid resolution of issues encountered in the use of university digital services. Interventions may concern access to accounts, the functioning of applications, the use of workstations, or other technical difficulties.
- authentication and access issues
- support for applications and digital services
- assistance for equipment and workstations
- guidance for the proper use of IT services
Network & Internet
We manage the network infrastructure and connectivity necessary for carrying out academic, administrative, and research activities.
Stable Connectivity and Network Administration
DTIC ensures the operation of local networks, internet access, and the maintenance of the university's communications infrastructure, contributing to the continuity of digital services and a stable experience for users.
- network infrastructure administration
- ensuring internet connectivity
- diagnosing network incidents
- optimization and monitoring of communication services
Educational Platforms
We support educational and academic processes through the administration and development of digital platforms used at the institutional level.
Digital Systems for Academic Processes
This category includes the platforms and applications used in teaching, academic, and administrative processes. DTIC contributes to the administration, integration, and continuous improvement of these digital solutions.
- administration of platforms used in the educational process
- support for the use of digital academic services
- development and adjustment of internal information systems
- integration of digital solutions into university workflows
IT Security
The security of digital services and data is ensured through monitoring, technical measures, and best practices applied at the institutional level.
Protection of Infrastructure and Digital Services
DTIC implements security measures to reduce risks, protect access to resources, and maintain a safe digital environment. The activity includes monitoring, prevention, and promoting the responsible use of information technologies.
- monitoring the security of IT infrastructure
- applying protection and access control measures
- preventing incidents and reducing vulnerabilities
- promoting cybersecurity best practices
Digital Services
We develop and support digital solutions that contribute to the modernization of university processes and to increasing the efficiency of administrative and academic activities.
IT Solutions for University Activity
This category includes digital services and initiatives that support the transformation of internal processes, improve user experience, and contribute to the development of a modern digital ecosystem within UTM.
- digitalization of academic and administrative workflows
- development and integration of new IT services
- optimization of the digital experience for users
- support for technological modernization projects
Do you need IT support?
The DTIC team is ready to help you with access, configuration, and technical support.
Contact us